Für unseren namhaften Mandanten suchen wir zum nächstmöglichen Zeitpunkt eine/n:

(Senior) Service Manager (m/w/d)

Vertragsform: unbefristete Vollzeitanstellung direkt bei unserem Auftraggeber

Standort: Darmstadt, München, Berlin, Stuttgart + Home Office

As Senior Service Manager (m/f/d) you will take over

• Responsibility for the complete control and safeguarding of managed services and their contracts as well as the further development of the long-term contract business
• Independent, autonomous planning and coordination of all necessary project and service resources in cooperation with deployment management
• Cost and budget responsibility as well as transparent reporting
• Scheduling and task planning, risk management
• Coordination and execution of meeting structures and delivery of all relevant project and operational documentation
• Lead complex projects or services according to quality, cost and time.
• Success Management of Back2Green methods
• Management of complex services adn transitions with application on a high critical level
• Development of innovation overall solution, e.g. factory services
• Design of SLAs (Service Level Agreements), OLA (Operational Level Agreement)

Requirements:

• Successfully completed university degree, preferably with a technical and/or business background, or comparable professional education
• At least 10 years of professional experience in the organization and execution of large and complex IT projects and services in an international environment, including large
• transition and/or transformation projects from the planning phase to the operational phase of the contracted solution
• Takeover of responsibility for business-critical application or application landscapes with a total contract value of > 10 million Euro
• Expert knowledge or longtime experience with nearshore offshore delivery models
• Expert knowledge and certification of classic and agile project management methods and IT service management and processes such as Prince2, ITIL (Expert certificate), SCRUM
• Very good knowledge of project management methodologies and understanding of success factors of overall solutions in IT environment
• Excellent knowledge of risk, escalation and conflict management
• Excellent knowledge of IT infrastructure and cloud platforms
• Very good management, delegation and control skills
• Business fluent in English and German, written and spoken
• Willingness to travel internationally and to change project locations, experience abroad is also required